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Midwest Dental Business Policies

Return Policy

  • Items purchased from Midwest Dental may be returned for credit within 30 days of invoice date.
  • All returns are subject to a 25% restocking fee.
  • Freight charges cannot be refunded.
  • Returns will be accepted only if shipped in their original unopened, unmarked packaging
  • A copy of the purchase invoice must accompany all returns
  • If a product mix-up is our fault, we'll gladly accept your return and cover all shipping costs.
  • Dated products, controlled items, and special order items may not be returned.
  • Alloy, handpiece and emergency medical kit sales are final and no returns will be accepted

Toll-Free Ordering

Purchase all your dental equipment and supply needs by calling one convenient number from anywhere in the U.S. (800) 766-2025

Knowledgeable customer service representatives are available from 8 a.m. to 5 p.m. CST, Monday through Friday. You can Also fax your order 24 hours a day to (888) 551-3514.

Our Guarantee

Everything’s covered - products, quality, delivery and service! If you’re not satisfied, let us know and we’ll do whatever it takes to make it right.

Super Low Prices – Great Value

Compare our prices with any other company and you’ll see why we’re the Southwest's largest independently-owned dental company! Great prices are only good when they’re combined with quality products, professional service and a strong guarantee.

Methods of Payment

  • Credit Card: We accept all major credit cards
  • Statement Account: We can bill your order to a statement account upon credit approval. Please contact your sales representative or our customer service department for a terms and conditions agreement. Payment must be made within the terms of the agreement to maintain statement account privileges. Past due accounts are subject to an 18% APR finance charge.
  • All equipment orders greater than $10,000 require a 25% deposit. Final payment is due upon delivery or before shipment.
  • Credit cards are accepted on purchases under $10,000 only.
  • Monthly payments through third-party finance companies are also accepted.

Fast & Friendly Service

Orders are processed as rapidly as possible...and accurately! Ninety eight percent of all orders ship the same day. In the event that an item is temporarily out of stock, your customer service representative can recommend a substitution and/or delivery options.

Condition of Sale

  • All orders are subject to acceptance at our office
  • Out-of-stock items ship with no additional shipping fees
  • Orders less than $75 will incur a below minimum order fee
  • Statement account orders within Texas and Oklahoma will have a $9.95 shipping charge per order
  • All accounts outside of Texas and Oklahoma will have a $9.95 shipping charge per order
  • We only ship to the 48 contiguous U.S. states
  • Published prices are subject to change – confirm current pricing with our customer service department
  • Not responsible for information printed incorrectly on this website


All product warranties are dictated by the manufacturer. All labor by Midwest Dental Equipment & Supply is warranted for 90 days. Our wish is to work with you and provide the most timely repair alternatives, whether in our shop or on-site.

Damage Claims

Any claims of damage should be reported to Midwest Dental within three business days of receiving your order. Any external signs of possible damage should be documented with the driver before he leaves your office.

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Midwest Dental Equipment and Supply

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