Customer Tips and Answers

Midwest Dental "Customer Tips"

	My Account Dashboard From your "My Account Dashboard" you have the ability to view a snapshot of your recent account activity and update your account information. From here you can edit contact information, change your password, and manage your shipping and billing addresses. You can also use the navigation links box on the left side of the page to: create a "Quick Order", order items that you've purchased in the past with the "Order From History" link, view and print past invoices with the "My invoices" link, and review past orders with the "My Orders" link.
	Quick Order This method of ordering is great for the customer who already knows what item they need and just wants to enter the items and quantities quickly. Type a Midwest Dental item number in the first field. The description will be displayed along with any quantity breaks available. Press the TAB key to advance to the Qty field and enter the number of items you wish to order. Press TAB again to advance to the next line. If you need more lines, enter a number in the Add More Rows field and click on the + sign (or just press "enter" in the Add More Rows field). To delete a line, click on the small x icon in front of the Qty field. When complete, click on Add Order to Cart button. Then you can proceed to checkout.
	Order From History This method of ordering is perfect if you just need to replenish your normal supplies. Your history is presented by product category. To view the items within the category, click on the +expand option and you will see items you have purchased from Midwest Dental in that category. To add the item to your order, enter a quantity for that line. You can collapse the line and the quantity will remain for the line HOWEVER, you must click Add Order to Cart before leaving this page or the items will NOT be added to your cart. Then you can proceed to checkout.
	My Invoices From here you can search past invoices, and credits, view them and print your past invoices. To search for a specific invoice number, enter the invoice number above and click Search. To search for an Item Number on an invoice, enter the item number above and click on Search. You can also search for a date range by entering the "From Date" and the "To Date" before you click Search. Hint: to search for a single date, make the From Date and To Date the same day. To browse through your invoices, click on the Year line below to expand the section and reveal the months in which you have Invoices. Then click on the each month to reveal the Invoice number, date and total in that month.
	My Orders This feature alows you to view and print your online orders. You can also click the reorder link and place the same order again. This can be helpful if you go through certain supplies regularly and want to just place an order for the same often used items every month.
	Add to Cart Buttons When using the Quick Order or, Order From History features you'll click on the "Add Order to Cart" button when your order is ready or when you need to navigate away from those pages. You must click the Add Order to Cart button or all the items you've added will be lost when you leave the page. If you're browsing the supplies and find an item you want to order you'll click the "Add to Cart" button. After clicking on either of these buttons you'll be directed to your shopping cart page where you can edit quantities or remove items from the cart. From there you can click the "Continue Shopping" button and it will take you back to the previous page.
	Empty Cart and Update Qty Buttons While you're on the Shopping Cart page, you'll see these buttons on the bottom right. If you want to remove all the items from your shopping cart click the "Empty Cart" button. If you only need to change the quantities or remove certain items you can edit the QTY field on those items and then click the "Update Qty" button. When the cart has everything you wish to order click the "Proceed to Checkout" button.

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